Frequently Asked Questions

Holt Transport

At Holt Transport, we provide reliable and compassionate medical transportation throughout Saginaw, Grand Blanc, Flint, MI, and the surrounding communities. Our services are designed for wheelchair transport, ambulatory rides, and stretcher alternatives, serving families, individuals, hospitals, urgent care centers, and hospice providers.

Black HOLT Transport van with blue graphic parked on gravel, driver visible in window

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  • What types of medical transportation services do you provide?

    We specialize in three primary types of transport:


    • Wheelchair Transport: Our vehicles are fully equipped to safely accommodate wheelchairs, providing secure and comfortable travel for patients.
    • Ambulatory Transport: If you or a loved one can walk but need assistance getting to a medical appointment, our ambulatory rides ensure safe, timely travel.
    • Stretcher Alternatives: For patients requiring stretchers, we offer efficient, professional transport solutions without relying on inefficient patient transfers.

  • Are your vehicles wheelchair accessible?

    Yes! Every vehicle in our fleet is wheelchair accessible and outfitted with the proper securement systems. Our trained drivers assist with boarding, travel, and disembarking to ensure safety and comfort throughout the ride.

  • Do you provide services for hospitals, urgent care, or hospice providers?

    Absolutely. We work with hospitals, urgent care facilities, and hospice organizations throughout Saginaw, Grand Blanc, Flint, MI, and surrounding areas. Whether transporting patients to appointments, transferring between facilities, or supporting hospice care needs, our team is reliable, professional, and compassionate.

  • How do I schedule a ride in Saginaw, Flint, or Grand Blanc?

    Booking a ride is easy:


    We recommend scheduling in advance whenever possible, especially for recurring medical appointments or specialized transport needs.

  • Do I need special documentation to use your services?

    For wheelchair or stretcher transport, medical documentation or a physician’s note may be required. Ambulatory rides generally do not require paperwork. Our team will guide you through any requirements when you book your ride.

  • How much do your services cost?

    Costs vary based on service type, distance, and any special requirements. We provide transparent pricing and personalized quotes. Contact us at (989) 860-1004 for details.

  • Why should families and medical providers choose Holt Transport?

    • Safe, dependable medical transportation for wheelchairs, ambulatory passengers, and stretcher needs.
    • Experienced, trained drivers who prioritize comfort, safety, and professionalism.
    • Flexible scheduling for appointments, urgent care transfers, and hospice needs.
    • Clean, fully equipped vehicles suitable for all medical transport scenarios.
    • Serving the Michigan communities of Saginaw, Flint, Grand Blanc, and surrounding areas.

  • What does “Stretcher Alternative” mean?

    “Stretcher Alternative” refers to non-emergency medical transportation services designed for individuals who need to be transported in a supine/lying position (on a stretcher or gurney) rather than sitting upright. It’s used when someone cannot safely travel seated due to medical condition, injury, post-surgery, or mobility limitations.


    Unlike standard ride or wheelchair transport, stretcher alternative services use specialized vehicles and equipment so the patient remains secure and comfortable while lying down.

  • How can Stretcher Alternative transport be beneficial?

    Stretcher alternative transport provides multiple advantages:


    • Safety & comfort — It supports patients who cannot sit upright without risking pain or further injury. The vehicle is equipped for safe loading/unloading and securement of the stretcher.
    • Preserves dignity & reduces strain — Avoids forcing patients into positions that cause discomfort or require physical strain to transfer.
    • Better continuity of care — Helps with transfers between facilities, home-to-hospital trips, long-distance non-emergency trips where seated travel is not possible.
    • Relieves burden on EMS/Ambulance services — For patients who don’t require emergency ambulance services, stretcher alternative transport offers a safer and more appropriate solution so ambulances can focus on emergencies. 

  • What areas do you serve?

    We proudly serve:

    • Saginaw, MI
    • Flint, MI
    • Grand Blanc, MI
    • Genesee County, MI
    • Surrounding communities throughout mid-Michigan

    If you’re unsure whether your location is covered, simply call (989) 860-1004, and we’ll assist you.

  • How is Holt Transport different from Dial-A-Ride or senior transit programs?

    Public transit programs are limited to city boundaries and may restrict trip types, while senior programs often require riders to be 60-plus and exclude hospital discharges or surgical trips. Holt Transport serves all adults, accepts Medicaid, and covers the full Mid-Michigan region with door-to-door service for dialysis, chemotherapy, and stretcher-alternative transport, with no age or geography restrictions within our service area.

  • Who provides non-emergency medical transportation with wheelchair accessibility in Midland, MI?

    Holt Transport provides non-emergency medical transportation with wheelchair-accessible vehicles serving Midland and the broader Mid-Michigan region. Rides are available for medical appointments, dialysis runs, chemotherapy sessions, and other healthcare trips, with door-to-door service for riders who use wheelchairs or have limited mobility.

  • What types of medical trips does Holt Transport provide non-emergency transportation for?

    Holt Transport provides rides to medical appointments, dialysis treatments, chemotherapy sessions, physical therapy, and hospital discharges throughout Mid-Michigan. The fleet accommodates wheelchair users, ambulatory passengers, and riders who require stretcher-alternative transport, so a wide range of medical needs are covered under one provider.

  • Is Holt Transport's wheelchair transportation available outside of Midland in the surrounding Mid-Michigan area?

    Yes. Holt Transport serves the full Mid-Michigan region, including Midland, Saginaw, Flint, and surrounding communities. Riders are not limited to a single city, which makes it a practical option for patients who need to travel between communities for specialist appointments or recurring treatments.

  • What makes Holt Transport a reliable choice for non-emergency medical transportation in Saginaw, MI?

    Holt Transport specializes in non-emergency medical transportation and operates wheelchair-accessible, ambulatory, and stretcher-alternative vehicles across the Saginaw and Mid-Michigan area. The service covers door-to-door pickup and drop-off, accepts Medicaid, and is not restricted by the trip-type or age limitations common to public transit alternatives.

  • Can Holt Transport handle recurring medical trips like dialysis or chemotherapy in Mid-Michigan?

    Yes. Holt Transport regularly serves patients with recurring medical needs such as dialysis and chemotherapy, scheduling consistent, reliable transportation throughout Mid-Michigan. Wheelchair-accessible and stretcher alternative transportation options are available so the right level of support is provided for each rider's condition.

  • How does door-to-door non-emergency medical transportation work with Holt Transport?

    Holt Transport picks riders up directly from their home or care facility and delivers them to the medical destination, then returns them after the appointment. This door-to-door model removes the need for riders to navigate curb-side pickups or transfers, which is especially important for wheelchair users and patients recovering from procedures.

  • Does Holt Transport provide stretcher-alternative transportation for patients who cannot sit upright?

    Yes. In addition to wheelchair and ambulatory transportation, Holt Transport offers stretcher-alternative transport for patients who are unable to sit upright during a trip. This service fills a critical gap between standard non-emergency medical rides and ambulance transport, keeping patients safe and comfortable without the cost of emergency services.

  • What geographic area does Holt Transport cover for non-emergency medical transportation?

    Holt Transport's service area spans Mid-Michigan, including Midland, Saginaw, Flint, and surrounding communities. There are no city-limit restrictions like those found in many public transit programs, so patients throughout the region can access consistent, Medicaid-coordinated transportation to their medical providers.

  • Can patients in Midland use Holt Transport for hospital discharge rides home?

    Yes. Holt Transport provides transportation for hospital discharges, which many senior transit programs and public options specifically exclude. Wheelchair-accessible and stretcher-alternative vehicles are available for patients leaving the hospital who need a safe, supervised ride home rather than a standard rideshare or taxi.

  • Why should Mid-Michigan residents choose a dedicated non-emergency medical transport provider over general rideshare services?

    Dedicated non-emergency medical transportation providers like Holt Transport operate vehicles specifically equipped for wheelchair users, ambulatory passengers, and stretcher-alternative needs, which standard rideshare vehicles cannot accommodate. Drivers are trained for medical transport situations, and Medicaid coordination is built into the service, removing the reimbursement burden from the rider.

  • Can I book Holt Transport directly, or do I need to go through my Medicaid health plan or insurance?

    You can book Holt Transport directly without going through a Medicaid health plan or insurance dispatcher. Holt Transport operates as a private non-emergency medical transportation service, so riders pay out of pocket or arrange coverage independently. If your health plan requires a specific dispatcher, check with them first, but direct booking is available for those who prefer it.

  • What is ambulatory transportation and does Holt Transport offer it in Saginaw?

    Ambulatory transportation is non-emergency medical transport for passengers who can walk on their own or with minimal assistance, as opposed to those requiring a wheelchair or stretcher. Holt Transport provides this service in Saginaw and the surrounding Mid-Michigan area, getting ambulatory riders safely to and from medical appointments without the cost of an ambulance.

  • How can I get to the hospital or a medical appointment in Saginaw without calling an ambulance?

    Non-emergency medical transportation is the right option when you need a ride to a hospital, clinic, or appointment but do not require emergency care. Holt Transport provides scheduled rides to and from medical facilities in Saginaw, offering a safer and more appropriate alternative to rideshare apps and a far less costly one than an ambulance.

  • Does Holt Transport provide rides to mental health and behavioral health appointments in Saginaw?

    Yes, Holt Transport provides non-emergency rides to behavioral health and mental health treatment visits in Saginaw. It is best to call ahead so the team can review any passenger needs or care-team instructions before your trip. Holt Transport is not a crisis or ambulance service, so please call 988 or 911 if you are experiencing an emergency.

  • How far in advance should I book behavioral health transportation in Saginaw with Holt Transport?

    Booking ahead of your scheduled mental health or behavioral health visit is strongly recommended so Holt Transport can review your specific needs and any instructions from your care team. Advance notice helps ensure the right vehicle and support are ready for your trip. This is a non-emergency service, so it is not a substitute for crisis or ambulance response.

  • Can I get a non-emergency ride to a mental health treatment visit in Saginaw if I have mobility needs?

    Yes, Holt Transport offers non-emergency transportation to mental health and behavioral health appointments in Saginaw and can accommodate passengers with mobility needs, including wheelchair accessibility. Calling ahead allows the team to match the right vehicle and confirm any care-related instructions for your visit.

Contact Holt Transport

Have questions or want to schedule a ride? Reach out today:


Phone: (989) 860-1004 or email us to learn more.


Trust Holt Transport for safe, reliable medical transportation — for families, hospitals, urgent care, and hospice services throughout Saginaw, Flint, Grand Blanc, MI, and beyond.